Frequently Asked Questions (FAQ)
What kinds of artwork do you offer?
At the moment I am offering art prints up to A3, custom made paintings and canvas bags. In the near future I’m hoping to increase the offer to include oil and watercolour paintings.
Are the artworks original pieces or reproductions?
All works for sale are either original pieces made by myself or art prints of my own works.
What type of paper is used for the prints?
The paper used for my prints is uncoated and made from 100% genuine de-inked post consumer waste and is FSC® certified. Made in an industry leading mill to strict ISO 14001 standards for environmental management, it is processed chlorine free (PCF) significantly reducing water contamination from processing. Read more about my commitment to sustainability.
How do I know if the artwork will fit my space?
We provide detailed dimensions for each artwork in the product description. Additionally, you can view a few of the mock ups for each piece to help you visualise what the artwork would look like in your space before making a purchase.
Do you offer framing services?
No, I don’t offer a framing service as my expertise does not extend to this area.
What is your shipping policy?
Currently I offer shipping throughout the UK for all artworks. In the future this will change to include worldwide shipping. Shipping costs and delivery times vary depending on your location and the size of the artwork. You can find detailed shipping information during the checkout process.
What if the artwork arrives damaged?
I take great care in packaging the artworks to ensure they arrive in perfect condition. However, in the rare event that your artwork arrives damaged, please contact me immediately. I will arrange for a replacement or refund as per our return policy.
Can I return an artwork if I'm not satisfied with it?
Yes, I want you to be completely satisfied with your new painting. If for any reason you are not happy with your artwork, you can return it within 30 days for a full refund excluding postage. Please refer to our return policy for more details.
Do you offer custom artwork commissions?
Yes, I can create custom artworks based on your preferences and specifications. Please contact me to discuss your custom artwork requirements. I can make pieces in oil, watercolour, acrylic or digital painting.
Are the prices of your artworks negotiable?
The prices are fixed and reflect the quality and value of the artwork. However, I may offer promotions and discounts in the future, so be sure to check the website regularly. For custom works, prior to being produced, we can discuss what can be done if you would like to negotiate the price.
How can I contact customer support?
You can reach me via email at jeaniemesterart@gmail.com or through the contact form on the website. I strive to respond to all inquiries promptly and provide the assistance you need.